PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how Vannitaay Technology Private Limited and its affiliates (collectively “Vannitaay Technology Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal data through our website https://vanshop.in/ (hereinafter referred to as the “Platform”).

Please Note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product or service under this Platform outside India.

  • Your personal data will primarily be stored and processed within India.

By visiting this Platform, providing your information, or availing any product/service offered on it, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any other applicable product/service terms.
You further agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

The information we may collect includes, but is not limited to:

  • Personal Data: Name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.

  • Sensitive Personal Data (with your consent): Bank account details, credit/debit card information, payment instrument details, or biometric data (e.g., facial features or physiological information) required for specific Platform features.

  • Behavioral & Analytical Data: Information about your usage, preferences, and browsing behavior, which may be analyzed to enhance your experience.

We may also collect transaction-related information from the Platform and third-party business partners.
When personal data is collected directly by third parties, their respective privacy policies will apply. We are not responsible for their practices, and we recommend you review their policies before disclosing any data.

Important: If you receive an email, call, or message from anyone claiming to represent Vannitaay Technology Private Limited and asking for sensitive details (e.g., debit/credit card PIN, OTP, or passwords), do not share such information. Report such incidents immediately to the appropriate law enforcement agency.

2. USAGE OF INFORMATION

We use your personal data for the following purposes:

  • To provide, manage, and improve our services.

  • To assist sellers and partners in order processing and fulfillment.

  • To enhance and personalize customer experience.

  • To resolve disputes, troubleshoot problems, and provide customer support.

  • To inform you about offers, products, and updates.

  • To detect and prevent fraud or misuse.

  • To conduct analytics, surveys, and market research.

  • To enforce our Terms & Conditions and comply with applicable laws.

You acknowledge that withholding permissions for specific uses may limit your access to certain features of the Platform.

3. SHARING OF INFORMATION

We may share your personal data in the following cases:

a. Internal Use

Within our affiliates, subsidiaries, and group companies to facilitate seamless services and communication. These entities may contact you with offers unless you opt-out.

b. With Third Parties

We may share information with:

  • Sellers, logistics partners, and delivery agents.

  • Payment processors and gateway service providers.

  • Reward or marketing program providers.

  • Technology partners for maintenance, analytics, or communication purposes.

Such sharing is done only when necessary for providing services, fulfilling legal obligations, or preventing fraudulent or illegal activity.

c. With Government or Law Enforcement

We may disclose personal or sensitive data to authorized government agencies, regulators, or courts if required by law or in good faith belief that such disclosure is necessary to:

  • Respond to legal notices or court orders.

  • Enforce our Terms of Use or this Policy.

  • Protect our users’ rights, property, or safety.

4. SECURITY PRECAUTIONS

We employ reasonable administrative and technical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
All sensitive information is transmitted through secure servers using encryption protocols.

However, no electronic transmission is entirely secure. By using our Platform, you acknowledge the inherent risks of online data exchange.
You are responsible for maintaining the confidentiality of your login credentials and passwords.

5. DATA DELETION AND RETENTION

Our Data Deletion and Retention Policy allows users to manage their data responsibly.

Account Deletion

You can delete your account anytime via the Profile/Settings section. This action will permanently remove all personal information linked to your account.
You may also contact us using the details below for manual assistance.

Deletion may be delayed if there are pending grievances, transactions, or legal obligations.

Data Retention

We retain personal data only for as long as necessary for the purposes it was collected or as required under law, including:

  • Personal Data: Retained up to six months after account deletion.

  • Transaction Data: Retained for five to ten years for tax and regulatory compliance.

  • Customer Support Data: Retained for one to three years for service reference.

We may retain anonymized or aggregated data for research, analytics, and fraud prevention.
After these periods, all personal data will be securely deleted using methods that prevent unauthorized recovery.

This policy fully aligns with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

6. YOUR RIGHTS

You may access, correct, and update your personal data directly through the Platform.
You may also request deletion or limitation of processing as permitted under applicable data protection laws.

7. CONSENT

By visiting or using our Platform, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy.
If you provide personal data about others, you confirm that you have the necessary authorization to do so.

You may withdraw your consent at any time by emailing our Grievance Officer (see details below) with the subject line:
“Withdrawal of Consent for Processing Personal Data.”
Please note, withdrawal is not retroactive and may limit service access.

8. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect regulatory, operational, or technological changes.
Significant updates will be communicated through appropriate channels or via email where applicable.
Please review this page periodically for the latest version.

9. GRIEVANCE OFFICER

For any queries, complaints, or concerns regarding this Privacy Policy or data handling, please contact:

Name of the Office: Vannitaay Technology Private Limited
Designation: Salam Hossain (DIN)

Company Address:
8th Floor, 113 Park Street,
Kolkata, West Bengal – 700016

📞 Contact: +91 8174931820
✉️ Email: vannv3870@gmail.com / salam@vanshop.in
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)